Return Policy

JAM Online Hub

JAM / Jagdamba Auto Accessories

Last Updated: 26-08-2026

1. Overview & Eligibility

This Policy explains how returns, exchanges, cancellations, and refunds are handled.

Return requests must be raised within 7 days of delivery.

To be eligible for a return, the product must be:

Unused.
In its original resalable condition.
In its original packaging.
Returned with all tags and labels intact.
Returned with all accessories and manuals.

Products that do not meet these conditions may be rejected or refunded at a reduced amount, at JAM’s discretion.

2. Damaged, Defective, Wrong, or Missing Items

Damaged, defective, incorrect, or incomplete items must be reported to customer support within 48 hours of delivery.

Please provide the following details to enable a prompt resolution:

Order details.
Photos or videos of the product.
Photos or videos of the product packaging.
A clear description of the issue.

3. Return Procedure & Inspection

You can initiate a return through the “Returns” section of your JAM Online Hub account.

You may also contact customer support and provide:

Your order number.
The product details.
The reason for the return.
Supporting photos or videos, where applicable.

All returned products will be inspected after they are received. A refund or exchange will be approved only after the inspection is successfully completed.

If a return is rejected, the product may be sent back to the customer, along with the reason for rejection.

4. Refund Calculation

Change-of-Mind or General Returns

This applies when the product is not damaged, defective, incorrect, or incomplete.

The product amount will be refunded in full.
Dispatch, shipping, and logistics charges are non-refundable.
Applicable dispatch, shipping, and logistics charges will be deducted from the refund.
The customer must bear the return shipping cost.

Illustration only: Product value ₹1,000 + dispatch charge ₹100 = refund of ₹900.

Damaged, Defective, or Wrong Item Received

This applies when the issue is caused by JAM.

The full amount will be refunded.
Dispatch and shipping charges will also be refunded.
No shipping or logistics charges will be deducted.
JAM will bear the return shipping cost.
JAM may offer a free replacement or exchange instead of a refund, where preferred.

5. Refund Processing & Cancellations

Approved refunds will be issued to the original payment method within 5–7 business days from the date of approval.

Cancellation Before Dispatch

Orders cancelled before dispatch will be refunded in full.

Cancellation After Dispatch

Orders cancelled after dispatch will be treated as returns once delivered. The return will be processed according to the conditions provided in Sections 1–4 of this Policy.

Refused or Undelivered Shipments

Refunds for refused or undelivered shipments will be processed according to Section 4, based on whether the return occurred due to a JAM-side issue or for another reason.

6. Non-Returnable Items, Discounted Orders, Exchanges & Warranty

The following products are not eligible for return:

Used products.
Altered or modified products.
Products affected by hygiene concerns.
Products without their original packaging.
Products without their original accessories, tags, labels, or manuals.

Discounted and Coupon Orders

Orders placed using a discount or coupon code, such as WELCOME10, remain eligible for return. The refund will be calculated based on the amount actually paid by the customer.

Exchanges

JAM offers exchanges for wrong, damaged, or defective products within the applicable return period. Exchanges are subject to the same eligibility requirements and conditions as returns.

Manufacturer Warranty

Any manufacturer warranty applicable to a product will be honoured according to the manufacturer’s own warranty terms and conditions.

7. Contact & Support

For return, exchange, cancellation, or refund assistance, please contact us:

Phone: 9487030512

Email: jaa.madurai@gmail.com

You may also raise a request through your JAM Online Hub account under:

My Orders → Returns